Technical Support Capabilities your business gets right out of the box

Our Technical Support teams are composed of seasoned professionals adept at solving complex technical issues. We enable you to offer immediate and competent support to customers needing help with hardware or software troubleshooting.

Comprehensive Staff Management

  • Expert recruitment and training of tech support staff.
  • High-skill professional customer interactions.
  • HR complexities managed by us.

Customized Support Solutions

  • Tailored support for specific business needs.
  • Flexible from basic to complex tech issues.
  • Aligned with your brand’s customer experience.

Advanced Monitoring and QA

  • Cutting-edge staff performance monitoring.
  • Regular service quality checks.
  • Enhanced and consistent brand reputation.

Scalable Support for Business Growth

  • Adjustable support for business scaling.
  • Flexible with your demand fluctuations.
  • Growth support without extra infrastructure.

Cost-Effectiveness and Time-Savings

  • Reduced operational costs.
  • Frees up internal business resources.
  • Streamlined, efficient support processes.

How we operate

Our simplified process is designed to lighten your load and provide you with peace of mind.
Here’s what you can expect:

Initial Consultation and Assessment

We start with a detailed discussion to understand your specific tech support needs and goals.

Custom Solution Design

Based on the assessment, we craft a tailored tech support plan that aligns with your business objectives.

Staff Recruitment and Training

We recruit top tech support talent and provide comprehensive training to meet your service standards.

Implementation of Support Services

Our team integrates seamlessly with your operations, initiating the tech support services as per the agreed plan.

Ongoing Performance Monitoring

Continuous monitoring and evaluation of support services to ensure quality and efficiency.

Regular Reporting and Feedback

Providing you with regular reports on service performance and incorporating your feedback for continuous improvement.

Technical Support Solutions

Our packages can be modified to fit your particular business requirements

Domestic

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  • American and Canadian agents
  • Your Hours of Operation
  • Client Success Manager
  • Quality Assurance
  • LMS Training
  • Dedicated or Shared Agents
  • Phone, Live Chat, Email & Ticket Support
  • Amazon Help Desk
  • Weekly Collaboration Calls
  • Daily Reports
  • Absenteeism Management
Book a Discovery Call

Nearshore

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  • Well-versed in American culture
  • Your Hours of Operation
  • Spanish Speaking
  • Client Success Manager
  • Quality Assurance
  • LMS Training
  • Dedicated or Shared Agents
  • Phone, Live Chat, Email & Ticket Support
  • Amazon Help Desk
  • Weekly Collaboration Calls
  • Daily Reports
  • Absenteeism Management
Book a Discovery Call

Offshore

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  • Reduced costs
  • Multiple language options
  • Your Hours of Operation
  • Client Success Manager
  • Quality Assurance
  • LMS Training
  • Dedicated or Shared Agents
  • Phone, Live Chat, Email & Ticket Support
  • Amazon Help Desk
  • Weekly Collaboration Calls
  • Daily Reports
  • Absenteeism Management
Book a Discovery Call