Looking for innovative customer service experts to turn your customer service into a revenue generating engine? With over 30 years of experience, Aventus offers domestic, nearshore and offshore specialists that are highly trained to handle your most precious support channels – Phone, live chat, email/ticket, SMS. When you succeed, we succeed.
Book a Discovery Call
In business, uncertainty is a given, yet smart decisions are imperative.
The right
customer service solution gives you the freedom you need to mitigate risks and forge ahead.
Customer Service, Retention, Sales, Cart Recovery, and Subscription Recovery
Email requests get resolved quicker. We know customers expect a fast response... so we deliver.
Our clients experience increased conversion rates, revenue and customer loyalty.
Rapid response is critical on social media. Our clients receive real-time social media support.
Rather than doing the bare minimum like many of our competitors, we’ve created an in-depth training program so our agents can work efficiently and effectively. We perform a higher percentage of call audits than the industry standard so we can continually evolve and help our agents be prepared for any situation.
With over 30 years of experience, our fully optimized customer experience is perfect for DTC e-comm businesses, offering a 24/7 help desk and rapid response to capitalize on every customer. Other notable services include a cart recovery, subscription salvage, and a dedicated client success manager to work with.
In ecommerce, one size fits none. Customers expect personalized communication that makes them feel special. Our agents are specifically trained to get to know your customers better and form meaningful, ongoing relationships to further your customer lifespan and better your reputation.
Speed and convenience are the driving factors as to why they’re on your site in the first place. The balance of both is also the key to a well-performing team. We’re able to serve customers with a consistent level of quality in a short period of time across different channels, creating an innovative multichannel customer service strategy to fit the needs of your customers.
“ We are an international brand, with retail locations in just about every country. When we launched our e-commerce division we were reluctant to use any BPO. We found Aventus through a mutual colleague. I have to say it was a blessing for the Inokim brand to work so closely with the team there as we scale. Q4 being the hardest months with backlogs in support channels.They were quick to adapt and overcome nearly all objectives.”
"Working with Aventus thus far has exceeded our expectations. We recently implemented a unique program with their agents and their teams have been nothing but professional and have exceeded our expectations thus far."
"Aventus is hands down the best contact center in the DTC Space. We’ve been working closely with their team to help optimize our help desk platform (Gorgias), and our support channels. Our Customer Experience has been vastly elevated as a result of our partnership with Aventus. Would highly recommend them to any brand."
"The people behind Aventus are extremely hardworking, knowledgeable and execute at a high level. Their communication skills are top notch."
