AI-Native, Human-Led CX Built for Ecommerce
Same Aventus people, now backed by SupportNinja’s AI and global delivery. AI handles the routine questions, humans handle the big moments, and every conversation helps you understand your customers better.
We Work With 100+ Ecommerce Brands
Wherever You Are With AI, There’s an Aventus Path for Your Brand
No matter which solution is right for you, every engagement starts the same way: we learn why your customers get in touch, design how each conversation is handled, set it up, then run it and keep improving it.
Your Platform, AI, and People, Managed Together
We run the platform, the specialists, and the ongoing improvement, all with one accountable owner. We align your AI with your brand voice, and our ecommerce agents handle the conversations that drive sales and loyalty.
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Get More from the AI You Already Own
Already on Gorgias or Zendesk? Keep the platform you have with no migration required. We’ll manage its knowledge base, tune its performance and quality, and report on what your customers are telling you, with human-in-the-loop (HITL) oversight keeping it accurate and on-brand.
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We’ve been working with Aventus for the past 16 months now and I can confidently say they have been an essential part of improving our client experience… I would have to say that compared to other providers Aventus’ ticket output is about 150% higher while maintaining high customer satisfaction.
Results You Can Measure
- 100+ Satisfied Customers
- 32% Average CSAT Increase
- 10+ Languages Supported
- 35% Average ROI on CS
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Built for Ecommerce
We know the shopping journey, from first question to next order, and the tools brands run on. Our agents work in Shopify, Gorgias, and Zendesk every day, backed by certified implementation specialists.
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Humans Lead in the Moments That Matter
AI takes on the transactional work so our agents have more time for empathy, judgment, and selling. When AI spots a customer who may cancel, a person steps in and saves the relationship. Every agent is trained on your brand voice and values.
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SupportNinja’s Scale Behind Every Brand
Aventus is a SupportNinja company. That puts NinjaAI tools, HITL oversight, and global delivery behind our ecommerce specialists, so you’re covered from steady growth through peak season.
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Every Conversation Makes Your Business Smarter
Customers tell you what’s working and what isn’t. We turn those signals into insight you can act on: what to change in the product, what to stock, how to market it, what to fix on your site, and how to keep customers coming back.
