An Omnichannel Approach To
Supporting Your Customers

In business, uncertainty is a given, yet smart decisions are imperative.
The right customer service solution gives you the freedom you need to mitigate risks and forge ahead.

The branded representation of our phone support service

Phone

Customer Service, Retention, Sales, Cart Recovery, and Subscription Recovery

The branded representation of our email support service

Email / Ticket

Email requests get resolved quicker. We know customers expect a fast response... so we deliver.

The branded representation of our live chat support service

Chat/SMS

Our clients experience increased conversion rates, revenue and customer loyalty.

The branded representation of our social networks support service

Social

Rapid response is critical on social media. Our clients receive real-time social media support.

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What Makes Our Customer Experience Different From The Rest?

Gold Standard of Team Training

Rather than doing the bare minimum like many of our competitors, we’ve created an in-depth training program so our agents can work efficiently and effectively. We perform a higher percentage of call audits than the industry standard so we can continually evolve and help our agents be prepared for any situation.

More Than A Call Center

With over 30 years of experience, our fully optimized customer experience is perfect for DTC e-comm businesses, offering a 24/7 help desk and rapid response to capitalize on every customer. Other notable services include a cart recovery, subscription salvage, and a dedicated client success manager to work with.

Connect With Your Customers

In ecommerce, one size fits none. Customers expect personalized communication that makes them feel special. Our agents are specifically trained to get to know your customers better and form meaningful, ongoing relationships to further your customer lifespan and better your reputation.

Rapid Response On All Channels

Speed and convenience are the driving factors as to why they’re on your site in the first place. The balance of both is also the key to a well-performing team. We’re able to serve customers with a consistent level of quality in a short period of time across different channels, creating an innovative multichannel customer service strategy to fit the needs of your customers.

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Affordable Dedicated Customer
Service Solution

Domestic

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  • Our agents are right here in America
  • Your Hours of Operation
  • Client Success Manager
  • Quality Assurance
  • LMS Training
  • Dedicated or Shared Agents
  • Phone, Live Chat, Email & Ticket Support
  • Amazon Help Desk
  • Weekly Collaboration Calls
  • Daily Reports
  • Absenteeism Management
Book a Discovery Call
Popular

Nearshore

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  • Well-versed in American culture
  • Your Hours of Operation
  • Spanish Speaking
  • Client Success Manager
  • Quality Assurance
  • LMS Training
  • Dedicated or Shared Agents
  • Phone, Live Chat, Email & Ticket Support
  • Amazon Help Desk
  • Weekly Collaboration Calls
  • Daily Reports
  • Absenteeism Management
Book a Discovery Call

Offshore

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  • Reduced costs
  • Multiple language options
  • Your Hours of Operation
  • Client Success Manager
  • Quality Assurance
  • LMS Training
  • Dedicated or Shared Agents
  • Phone, Live Chat, Email & Ticket Support
  • Amazon Help Desk
  • Weekly Collaboration Calls
  • Daily Reports
  • Absenteeism Management
Book a Discovery Call

Look Who's Talking About Aventus:

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