We Work With 100+ E-commerce Brands
We can take these business processes off your plate
We’re not just a services provider. We are your success partner.
Elevate your brand without expanding your overhead.
E-commerce Customer Service Experts, Providing White Glove Service
24/7 Technical Support for Unwavering Reliability
Our Technical Support service offers customized solutions, tailored to fit your specific needs. From software assistance to hardware troubleshooting, we’re here to provide the personalized support your business deserves.
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Elevate Your Standards with QAAS: Your Gateway to Flawless Service Delivery
We meticulously analyze and refine your customer interactions, ensuring they meet the highest standards. Our quality assurance service is not just a process; it’s the art of creating exceptional customer experiences.
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Full-Spectrum Help Desk Setup and Ongoing Care
We provide full-spectrum managed help desk services, encompassing meticulous setup and diligent ongoing care. Trust in our hands-on approach to maintain a support system that’s always up to date and efficient.
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Nancy Aguayo | Senior Manager of Client Experience, NuFace“We’ve been working with Aventus for the past 16 months now and I can confidently say they have been an essential part of improving our client experience… I would have to say that compared to other providers Aventus’ ticket output is about 150% higher while maintaining high customer satisfaction.”
Ex Gorospe | Head of Customer Service, Cosmo“They’ve shown exceptional dedication in managing our customer inquires efficiently and effectively and with a personal touch that aligns perfectly with our brand values. One thing that COSMO takes to heart is our customer experience and I am very confident to say Aventus has definitely far exceeded those standards”
Robert Capodici | E-Commerce Manager, Taos Footwear“We really wanted the agents to show that they care and sympathize with the customers and the agents from Aventus communicate intelligently to those customers and make the customer feel good about their purchase. To have great agents from Aventus, we could not be happier.”
Quantifiable Benefits of Outsourcing with Aventus
- 100+ Satisfied Customers
- 32% Average CSAT Increase
- 10+ Languages Supported
- 35% Average ROI on CS
Industry Leading
Experts
Quality isn’t just a goal; it’s our standard. With rigorous training and a robust QA process, we maintain the highest levels of service. Our quality assurance extends beyond metrics, encapsulating the essence of your brand in every customer interaction.
Customized Training for
Brand Alignment
We don’t just understand your brand; we become a part of it. Our customized training programs ensure our agents are an extension of your team, equipped with deep industry knowledge and a keen understanding of your brand’s voice and values.
Operational Excellence for
Unmatched Scalability
Our operational infrastructure is built for scalability. Whether you’re experiencing a surge in demand or steady growth, our systems and processes evolve to meet your changing needs without compromising on service quality or efficiency.
Data-Driven Decision
Making
At the forefront of our outsourcing solutions is a commitment to data-driven insights. We analyze trends, track performance, and leverage analytics to continuously improve and tailor our services to your unique business needs, ensuring you’re always ahead of the curve.
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How Smart DTC Brands Turn First-Time Buyers Into Lifelong Customers
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You Don’t Need an In-House QA Team—You Need a QA Strategy
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100% Quality Assurance with Aventus QualityIQ
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