If you’re only monitoring 1–3% of customer interactions, you’re leaving too much to chance. That’s where Aventus QualityIQ comes in. With the ability to monitor 100% of client interactions, provide real-time insights, and help your team improve on the go, it’s the solution you’ve been waiting for. But what is QualityIQ exactly? Let’s dive in. … Continue reading 100% Quality Assurance with Aventus QualityIQ
There comes a point where a successful company has to re-evaluate and decide how best to allocate their time, resources, and energy. Some treat the word “outsourcing” as a scary, costly word, hoping to keep everything in-house. But for many, outsourcing becomes an attractive solution—enabling them to focus on core competencies while allowing experts to… Continue reading When is the Right Time to Outsource?
Did you know that the way your agents communicate with customers through phone, email, or social media can significantly impact your brand’s reputation from the very first interaction and even before? Efficient and effective customer service is crucial for maintaining a positive reputation and preventing it from turning negative. It’s no surprise that many customers… Continue reading The Role of Customer Service in Brand Reputation Management
What if we told you each complaint is a golden opportunity to win over a loyal customer? By transforming frustration into satisfaction with strategic steps, you can gain significant benefits. At Aventus, we believe every dissatisfied customer represents a golden opportunity to boost your brand’s reputation and foster long-lasting loyalty. When handled with care and… Continue reading How to Handle Customer Complaints Effectively: A Step-by-Step Guide
Josh Royal is a 36-year-old homegrown Charleston entrepreneur whose direct-to-consumer e-commerce service company, Aventus, is growing like gangbusters. Now celebrating its 10th anniversary, the company employs more than 500 people across the world and is a significant player in Charleston’s Silicon Harbor. To celebrate how he and the company are doing in a banner business year, he… Continue reading How Josh Royal is a big deal in internet services
Introduction With all the talk about AI-powered tools and services, it’s easy to lose sight of the real engine of economic growth and innovation. The reason people create new products and services is to help other people solve their problems; to improve other people’s lives. We’re stating the obvious because increasing numbers of media outlets… Continue reading Our Approach to Recruitment and Training
Introduction Business Process Outsourcing, commonly known as BPO, has become an integral part of the modern business landscape. It’s a practice where businesses contract specific tasks to external service providers. These tasks can range from customer support and human resources to accounting and IT services. But beyond the technical definition, it’s crucial to understand what BPO means… Continue reading What is a BPO?
CHARLESTON, S.C. (June 25, 2024) – Aventus, a leading player in the direct-to-consumer (DTC), ecommerce industry, is proud to celebrate its 10th anniversary this July. Founded by Josh Royal, Aventus has grown into a thriving enterprise that now employs over 500 people globally, significantly impacting the local job market in Charleston. Royal’s journey is a testament to perseverance… Continue reading Aventus Celebrates 10 Years of Success: Learn How Local Charleston, SC CEO/Founder Beats the Odds
We know AI is transforming customer service. The question is: what can customer support and service leaders do with it? The Gist Efficiency boost. AI in customer service enables instant, 24/7 support, improving response times and ensuring accuracy. Personalized touch. Advanced AI analyzes customer data to offer tailored recommendations, boosting satisfaction and sales. Proactive solutions. Predictive analytics… Continue reading The Evolution of AI in Customer Service: What’s Next?
As a part of our series about the five things a business should do to create a Wow! customer experience, I had the pleasure of interviewing Josh Royal. Josh Royal, a 6th generation Charlestonian and entrepreneur, started his career with a successful nutritional supplement venture and now leads Aventus, a 100% minority-owned business providing omnichannel support services… Continue reading Josh Royal Of Aventus On 5 Ways To Create a Wow! Customer Experience
