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Managed CX Stack

Your Whole CX Stack, Handled

With Managed CX Stack, Aventus by SupportNinja builds and runs your help desk, your AI, and the ecommerce Ninjas behind them, so your support can finally keep up with your sales.

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Everything Your CX Needs
Under One Roof

  • Platform Picked and Built for You

    • Platform selection, licensing, and setup handled for you
    • Email, chat, SMS, voice, and social in one place
    • Rules, macros, and a help center ready at launch

  • Painless Migration

    • Shopify and app integrations connected
    • Past tickets, customers, and tags moved over
    • Reporting dashboards set up from the start

  • AI That Sounds Like You

    • AI agents tested before they ever talk to a customer
    • Answers aligned with your brand voice
    • Human-in-the-loop (HITL) quality checks on AI and Ninja replies

  • Ecommerce Ninjas for the Big Moments

    • Ninjas on complex, sensitive, and sales conversations
    • Trained on your products, policies, and tone
    • Team training and playbooks built around your brand

  • One Owner, Always Improving

    • One project lead, one contract, and one invoice
    • Plans sized to fit, so costs don’t creep
    • Weekly reporting and continuous tuning

Built for Ecommerce Brands That Outgrew Their Inbox

Managed CX Stack is for brands choosing their first real CX platform, moving to a new one, or pulling everything onto one.

Maybe you’re still answering emails and DMs from a shared inbox. Maybe you have a help desk, but it’s held together with multiple disconnected apps. Either way, your brand grew faster than your support setup, and now nobody owns how it all fits together.

We can help with that. We’ll pick the right tech stack, set it up, and run it day to day — so you get AI-native CX without building an internal AI operations team.

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Two smiling customer support agents with headsets working at laptops

One owner for your
entire CX stack.

How It Works

Here’s how we get your brand from buried in tickets to fully live in just six to eight weeks:

  1. Discovery

    We dig into why your customers reach out, where sales slip through the cracks, and what your support needs to do next.

  2. Platform Design

    We help you choose the right platform and design how every type of conversation gets handled — what AI resolves and where our Ninjas step in.

  3. Build and Migrate

    We set up your platform, connect Shopify and your apps, and move your ticket history over so you don’t lose any context.

  4. Test and Launch AI

    We test your AI agents before go-live, train your Ninjas, and monitor everything closely through launch to catch any issues early.

  5. Ongoing Support

    From the third month on, we manage it all — tuning your AI, checking quality, reporting weekly, and right-sizing your plan as you grow.

Let’s Build the CX Stack Your Brand Deserves

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