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Managed AI Operations

Get More from the AI You Already Pay For

Already on Gorgias or Zendesk? With Managed AI Operations, Aventus by SupportNinja turns the AI sitting in your help desk into your hardest-working teammate — no migration, no hassle.

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Turn Your Help Desk into a Sales Channel

  • Help Desk Audit

    • Scored audit of your routing, tags, macros, and response times
    • Clear look at your AI agent, flows, and self-service
    • Roadmap with priorities and automation goals

  • Fix the Basics and Unlock Value

    • Fast fixes for tags, routing, and macros that got messy over time
    • AI rolled out channel by channel, starting with chat
    • Reporting you can finally trust

  • Support That Sells

    • Convert campaigns that turn browsers into buyers
    • Product suggestions that grow order value
    • Help for shoppers who can’t decide

  • Always-Fresh AI Answers

    • Knowledge base kept current, so AI answers don’t go stale
    • Monthly AI accuracy and macro reviews
    • Human-in-the-loop (HITL) oversight keeping AI accurate and on-brand

  • Ready for Peak Season and Beyond

    • Peak-season readiness before Black Friday Cyber Monday (BFCM)
    • Weekly check-ins and performance reporting
    • Optional Ninjas for escalations and tricky cases

AI Not Pulling Its Weight?

If you’re already on Gorgias or Zendesk and want more for the AI you’re paying for, Managed AI Operations can help you unlock value without switching platforms.

Whether your help desk’s AI simply isn’t delivering value, or you never got around to turning it on at all, it’s time for a change. We’ll audit your setup, fix what’s broken, and use HITL oversight to keep tuning your AI so it resolves more questions and drives more purchases.

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Smiling woman typing on a laptop at a desk

Same help
desk.
Smarter AI.

How It Works

No migration means most brands are live in about four weeks. Here’s what the process looks like:

  1. Kickoff

    We get admin access to your help desk and get aligned on what success looks like for your brand.

  2. Help Desk Audit

    We score your setup across routing, tags, macros, AI, self-service, and channels, so you know exactly where value is leaking.

  3. Roadmap

    We turn the audit into a plan: what to fix first, what to automate, and the goals we’ll work toward together.

  4. Optimize and Launch AI

    We make the quick fixes, build your AI agent, and roll it out in stages — chat first, then email.

  5. Ongoing Support

    From the second month on, we meet weekly, review AI accuracy monthly, and keep tuning so support gets better every month.

Ready To Put
Your AI to Work?

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