So, you’ve built an amazing product and you just know your customers are going to love it. Except, there’s one problem: you’re receiving customer complaints. You have two options: you can handle the complaints and move on with the other tasks on your plate, or you could take the time to resolve the issue and… Continue reading How Mature is Your Customer Success Team? Try This Customer Success Maturity Model
Introduction Here’s one way of looking at outsourcing. Suppose you want to build a house. You could go through the trouble of building it yourself: take on the planning, sourcing materials, recruiting personnel, overseeing the actual brick-laying, etc. We’re not saying it can’t be done, but maybe there’s a more efficient way to occupy your… Continue reading Guide to Outsourcing
Introduction Remote work has become the norm for many businesses, and it’s not going away anytime soon. While it’s true that not every function can be done remotely, for the many that can, embracing and integrating remote teams can become a real competitive advantage. However, it’s not without its challenges. In this article, we want… Continue reading Keeping Remote Teams Engaged
Introduction Every DTC brand understands the power of a seamless customer experience. From the moment a visitor lands on your website to the after-sales support, each touchpoint is an opportunity to impress, retain, and grow. But as your business scales, so does the challenge of managing these interactions. If you’re a business owner or an… Continue reading Customer Service: In-house vs. Outsourced
Embracing the AI Revolution in Customer Service The integration of Artificial Intelligence (AI) has become more than just a trend; it’s a revolution. As specialists in the DTC/Ecommerce space, we at Aventus have witnessed firsthand how AI has transformed the way businesses interact with their customers. It has brought speed, efficiency, and a new level… Continue reading Customer Service: The Future is Human + AI, rather than Human vs. AI
NORTH MYRTLE BEACH, SC (WBTW) – Business owners say more jobs are coming to the Grand Strand. Customer service company, Aventus re-located to Horry County from Miami two years ago. One of the company’s co-owners, Josh Royal, is from Murrells Inlet. “We’re looking to hire a hundred and twenty people within the beginning of the… Continue reading Customer service company, Aventus plans to hire more than 100 people in North Myrtle Beach
By Olivia Ramirez January 23, 2023 If you’re a sales development representative (SDR) or account executive (AE), there may be more career opportunities at your disposal than meets the eye. A typical career in sales might look like this: SDR becomes AE. AE becomes enterprise AE. Enterprise AE becomes Manager of Sales. Manager becomes VP, and… Continue reading A career in partnerships could help you make more money faster
During the third weekend of April, we organized a get-together for our people in the Philippines. The event was an incredible experience; the team met in person for the first time to enjoy a meal and drinks, got to know each other, and participated in team-building activities like solving mystery rooms. We want to share… Continue reading How to Make Remote Work… Work
