The Role of Customer Service in Brand Reputation Management
How proactive customer service can safeguard your brand's reputation in the digital world.
Helping You Achieve Your Business Goals. Aventus Blog Shares Proven Techniques and Insights
How to Handle Customer Complaints Effectively: A Step-by-Step Guide
Learn effective strategies for handling customer complaints and turning them into opportunities to enhance your brand's reputation and foster customer loyalty.
How Josh Royal is a big deal in internet services
Our Chief Vis is a big deal in internet services. Read more about his journey and how he's making a difference in the industry.
Our Approach to Recruitment and Training
In this blog post, we go over our priorities and methods for creating high-performing teams for our clients.
Aventus Celebrates 10 Years of Success: Learn How Local Charleston, SC CEO/Founder Beats The Odds
Josh Royal, CEO and Founder of Aventus, shares his journey and the secrets to his success in this exclusive interview with Charleston Daily.
What Is a BPO?
What does BPO mean? Learn all about it in this blog post from an industry leader.
Chatbots to GPT4o: AI's Customer Service Leap
Our Chief Visionary shares his perspective on AI and its impact on Customer Service.
Josh Royal of Aventus On 5 Ways To Create A Wow! Customer Experience
Our Chief Visionary shares (a lot more than) five nuggets of wisdom on creating exceptional customer experience.
How Mature is Your Customer Success Team? Try This Customer Success Maturity Model
Learn the importance of building a customer success model, with tips and strategies to help you set up, integrate, and best utilize your model.
Keeping Remote Teams Engaged
We discuss a few ways to think about motivation, engagement, and how they can be applied to the remote work environment.
Guide to Outsourcing Customer Service
Explore what outsourced customer service looks like when done right, when you know you need it, and what you should be looking for in a BPO provider.
Customer Service: In-house vs Outsourced
Should you keep your Customer Service department in-house or should you outsource? In this blog post, we offer a perspective on the main factors involved in this business decision.
Customer Service: The Future is Human + AI, rather than Human vs. AI
Explore the ways AI excels in Customer Service, five uniquely human skills it can't replicate, and how this blend creates synergy rather than substitution.
Work in Sales? A Career in Partnerships Could Help You Make More Money Faster
How sales professionals can leverage their skills in partnership roles for increased earning potential and a closer look at the duties and opportunities within these roles.
How to Make Remote Work... Work
Three principles to make remote work better, a great weekend in the Philippines, and how a remote workforce can make your company more resilient.
Customer service company, Aventus plans to hire more than 100 people in North Myrtle Beach
Business owners say more jobs are coming to the Grand Strand.
Company offering Christmas miracle for laid off call center employees
Just days after more than 50 people lost their jobs when a brand-new call center unexpectedly closed, Aventus is offering a chance to finally receive a paycheck.