Bringing Together Ecommerce Expertise, AI Technology, and Human-Led CX To Help Online Brands Grow
Aventus is entering an exciting new chapter.
We’re proud to announce that Aventus has joined SupportNinja. Together, we’re expanding what’s possible for ecommerce and direct-to-consumer (DTC) brands by combining our deep ecommerce expertise with SupportNinja’s AI technology, Human-in-the-Loop (HITL) AI Operations, and global delivery capabilities.
For the brands we work with, this means more ways to transform customer experiences that scale without losing the human connection.
Bringing AI and Human Expertise Together
Customer experience is evolving. AI is creating new opportunities for ecommerce brands to respond faster, manage growing interactions, and operate more efficiently. But great customer experiences still depend on human judgment, empathy, and the ability to build meaningful relationships.
That’s where our combined capabilities come in.
By bringing together Aventus’ ecommerce specialization and SupportNinja’s technology and operational expertise, we help brands automate routine interactions while giving human specialists more time to focus on complex conversations, strengthen customer loyalty, and uncover opportunities for business growth.
Expanded Solutions for Ecommerce Brands
As Aventus by SupportNinja, we’re bringing two solutions to ecommerce brands looking to build and improve their CX operations:
- Aventus Managed CX Stack: A fully managed CX solution covering platform selection and implementation, AI, human specialists, and ongoing optimization.
- Aventus Managed AI Operations: Continuous management and improvement of AI within existing Gorgias or Zendesk environments, helping brands get more from their current technology without switching platforms.
Both solutions bring together technology, human expertise, and continuous improvement to help ecommerce brands deliver better customer experiences.
The Same Ecommerce Focus. More Possibilities.
Aventus has supported more than 100 ecommerce brands, helping businesses navigate the unique demands of online shopping and customer experience.
Joining SupportNinja allows us to build on that foundation with expanded technology, operational expertise, and global resources. It means more opportunities to help ecommerce brands scale their CX operations, make better use of AI, and turn customer interactions into insights that support business growth.
Our commitment remains the same: helping ecommerce brands grow through better customer experiences.
We’re excited about what’s ahead and look forward to bringing these expanded capabilities to more brands.
Welcome to the next chapter of Aventus.
Growth can be a great problem to have
As long as you have the right team.