Luci Peterson

We know AI is transforming customer service. The question is: what can customer support and service leaders do with it?   The Gist Efficiency boost. AI in customer service enables instant, 24/7 support, improving response times and ensuring accuracy. Personalized touch. Advanced AI analyzes customer data to offer tailored recommendations, boosting satisfaction and sales. Proactive solutions. Predictive analytics… Continue reading The Evolution of AI in Customer Service: What’s Next?

As a part of our series about the five things a business should do to create a Wow! customer experience, I had the pleasure of interviewing Josh Royal. Josh Royal, a 6th generation Charlestonian and entrepreneur, started his career with a successful nutritional supplement venture and now leads Aventus, a 100% minority-owned business providing omnichannel support services… Continue reading Josh Royal Of Aventus On 5 Ways To Create a Wow! Customer Experience

So, you’ve built an amazing product and you just know your customers are going to love it. Except, there’s one problem: you’re receiving customer complaints. You have two options: you can handle the complaints and move on with the other tasks on your plate, or you could take the time to resolve the issue and… Continue reading How Mature is Your Customer Success Team? Try This Customer Success Maturity Model

Introduction Here’s one way of looking at outsourcing. Suppose you want to build a house. You could go through the trouble of building it yourself: take on the planning, sourcing materials, recruiting personnel, overseeing the actual brick-laying, etc. We’re not saying it can’t be done, but maybe there’s a more efficient way to occupy your… Continue reading Guide to Outsourcing

Introduction Remote work has become the norm for many businesses, and it’s not going away anytime soon. While it’s true that not every function can be done remotely, for the many that can, embracing and integrating remote teams can become a real competitive advantage. However, it’s not without its challenges. In this article, we want… Continue reading Keeping Remote Teams Engaged

Introduction Every DTC brand understands the power of a seamless customer experience. From the moment a visitor lands on your website to the after-sales support, each touchpoint is an opportunity to impress, retain, and grow. But as your business scales, so does the challenge of managing these interactions. If you’re a business owner or an… Continue reading Customer Service: In-house vs. Outsourced

Embracing the AI Revolution in Customer Service The integration of Artificial Intelligence (AI) has become more than just a trend; it’s a revolution. As specialists in the DTC/Ecommerce space, we at Aventus have witnessed firsthand how AI has transformed the way businesses interact with their customers. It has brought speed, efficiency, and a new level… Continue reading Customer Service: The Future is Human + AI, rather than Human vs. AI

NORTH MYRTLE BEACH, SC (WBTW) – Business owners say more jobs are coming to the Grand Strand. Customer service company, Aventus re-located to Horry County from Miami two years ago. One of the company’s co-owners, Josh Royal, is from Murrells Inlet. “We’re looking to hire a hundred and twenty people within the beginning of the… Continue reading Customer service company, Aventus plans to hire more than 100 people in North Myrtle Beach

During the third weekend of April, we organized a get-together for our people in the Philippines. The event was an incredible experience; the team met in person for the first time to enjoy a meal and drinks, got to know each other, and participated in team-building activities like solving mystery rooms. We want to share… Continue reading How to Make Remote Work… Work