We provide the
absolute best
customer experience.

We specialize in curating the ideal customer experience at the point of conversation between businesses and their customers. Whether engaging by phone, email, chat or social, Aventus is here to amaze your customers because the outcome of every conversation matters.

We're leveraging technology, agent-performance tools, analytics, and various other tools that enable and empower our customer care experts. We show up to work everyday driven by a singular ethos: provide the absolute best customer experience.

Phone (Inbound + Outbound )

Nothing Replaces The Human Touch!

We handle a variety of customer requests. We address product questions, order placement, billing charges, membership details, returns and complaints.

Our services extend to lead generation, sales acquisition and customer retention programs.

Email

We know customers expect a fast response... so we deliver.

Customer expectations drive their experiences. We design branded email responses...we know every interaction matters!

Chat

Live chat is so much more than a communication tool for your customer service team.

Chat reaches its fullest potential when leveraged as a sales conversion channel. Our clients experience increased conversion rates, revenue and customer loyalty.

Social

Social media support allows you to stay on top of where your customers spend their time.

We understand that customers are online during and outside of business hours. We meet your customer wherever they may be on their journey with your brand.

We collaborate with ambitious brands and people. We’d love to build something great together.

  • Your customers won’t wait and neither should your business.
  • By analyzing both agent and project KPI’s, we find problems and offer solutions to help you reach your business goals.
  • We make switching and/or launching with Aventus simple and thorough. Eliminate guesswork and deploy proven strategies. Our team will hold your hand through every step of the transition.
  • To learn more about how KPI’s can drive project performance and help guide future business-critical decisions, contact us and schedule a complimentary Customer Service Audit.
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Ecommerce

The online marketplace has opened up new ways to trade, technology gives customers new ways to shop and spend, and merchants need new ways to approach their consumers. It’s naive at best to think a cookie cutter approach to customer contact will work for eCommerce merchants. In short, you need to rethink how you engage your customers.

Home Services

You’re a small business with big dreams. Put your best foot forward when entering the marketplace with a team of professional assistants managing your calendar and keeping the pipeline of new customers open. Our team makes sure every call that comes in is answered in the most effective way to grow your business.

Restaurants

You know the meaning of good service. Aventus seamlessly integrates with any FOH POS system. Let us handle the order placing so your team can better serve your in-house guests.

Health Care

Any health professional’s office has too much important work to do to be tethered to a phone line all day. Whether in dental, optometry, general practice, Aventus will provide a highly trained group of receptionists who will provide your patients and clients with a personalized, timely and empathetic experience.

Finance

From private insurance to corporate banking our team can adapt to the needs of your firm to ensure client queries are fielded timely and accurately.

Real Estate

Keep your leads organized with a remote personal assistant. You’ll be able to better serve your existing client base knowing all your messages and memos will be neatly waiting for you when you’re back in the office.

Job application

Apply to be a Aventus customer service professional.

Work from home and join our team of qualified, dependable, and empathetic customer service professionals.

Job application

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